Shipping Policy

Shipping

At Sameka Health, we only make use of reliable courier companies and/or Speed Post. Sameka Health is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors that cannot be controlled by Sameka Health. We shall strive to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.

In the unlikely event that delivery is not possible for any reasons beyond the control of Sameka Health, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, we shall keep you informed of such inability to deliver and cancel your order, followed by complete refund.

Cancellations

We dont process and refunds or returns after placing of an order

Returns Policy

We are proud that all our shipments go through 2 levels of packaging and 2 levels of inspection before dispatch. The likelihood of damage is very small. However, in case there is any damage, here’s how you can get a replacement:

Sameka Health offers a replacement guarantee for all products ordered online. Products will be replaced only in case of a manufacturing defect or damage due to transportation.

If you are eligible for a replacement, you may notify us within 24 hours of delivery of your order.
Before confirming an exchange, we would require proof of a defect in the product in the form of photos and videos of the package and its contents including shipping label on the box and invoice slip inside the box.

In case the product you have returned is out of stock, we will help you with a refund. Refunds will reflect in the same account from which payment was made within 5 to 7 business days.

Currency Transactions

All transactions are processed in Indian Rupees (INR).

Processing Orders

Our business hours are 10 am to 6 pm Indian Standard Time (IST), Monday to Saturday. If you need to contact us outside our business hours, please email us at jyovihealthcare@gmail.com
and we will respond as soon as possible.

You can read more on how to track your order, edit the order or address, etc., 

Refund Policy:

Sameka Health does not accept returns or initiate refunds unless:

  • Returns will only be accepted for products that have been damaged in transit, have physical defects, or if an incorrect product has been shipped. To process a return, you must email us at jyovihealthcare@gmail.com with photos of the damaged/incorrect product within 48 hours of receipt of the order.

  • Returns will not be accepted if the product has been used, the seal has been broken, or the serial number has been tampered with. Once we receive the returned product, we will inspect it and validate the claim.

  • If approved, a refund or replacement will be issued.
    If the return is not eligible, the request will be rejected, and no refund or replacement will be provided.
    For online payments, the refund will be processed back to the original source (debit/credit card, bank, wallet, etc.) within 7 working days of approval.

  • For any assistance, reach out to jyovihealthcare@gmail.com